Cancellation & Refund Policy

1. 3-Month Risk-Free Trial

All new restaurant registrations on Pangat.Online receive an unconditional 3-month (90-day) free trial period. No payment or credit card is required to begin. During this period, you may stop using the platform at any time without incurring any charges.

2. 30-Day Money-Back Guarantee on Paid Subscriptions

If at any point during the first 30 days of your paid subscription (Monthly or Yearly) you are unsatisfied with Pangat.Online for any technical reason, contact our support team and we will issue a 100% full refund back to your original payment method. No questions asked.

3. How to Cancel Your Subscription

You can cancel your subscription at any time:

• From your Super Admin / Restaurant Settings page under "Billing & Subscriptions".
• Or by emailing vkdave33@gmail.com or messaging +91 78178 28783 with your restaurant name and registered phone number.

Upon cancellation, your restaurant account will remain fully functional until the end of the paid billing cycle, after which no further renewals will be billed.

4. Customer-to-Restaurant Food Order Refunds

Pangat.Online facilitates direct peer-to-peer UPI payments between diners and restaurants. Refunds for food quality, cancellations, or billing mistakes made in-store must be settled directly between the dining customer and the restaurant management.

5. Refund Processing Timeline

Approved subscription refund requests are processed within 24 to 48 hours. Funds typically credit back to your UPI bank account or card within 3 to 5 business days according to standard banking clearing cycles.